Legal · Data rights

Data deletion & user rights

Effective: 15 April 2026 · Last updated: 15 April 2026

1. How to request data deletion

Send an email to hello@automatika.ph with the subject line “Data Deletion Request” and include the following:

• Your full name as it appears on any account, invoice, or communication with us.
• The email address associated with your account, your qualification submission, or your invoice.
• Which data set(s) you want deleted (see §2 for what we hold), or state “all of my personal data” for a full erasure request.
• (Optional) Any context that helps us find your records — company name, engagement dates, or the domain you signed in from.

There is no fee for data deletion requests. We verify the identity of the requester before acting on a request — usually by replying to the verified email address on file and asking you to confirm the request from that address. This protects you from unauthorised deletion by a third party.

2. What gets deleted

A full erasure request results in the deletion of the following, depending on which of our services you have used:

2.1 Marketing site (automatika.ph)

We do not hold per-visitor accounts, cookies, or analytics on the marketing site. Server access logs (IP, user-agent) are rotated out automatically within 90 days and are not tied to an identifiable person by us.

2.2 Qualification form (qualify.automatika.ph)

Your submitted contact details (name, email, phone) are deleted from our records.

2.3 Client portal (app.automatika.ph)

• Your Google OAuth identity stored on our portal (name, email, profile picture) is deleted.
• Your business information (company, role, phone, address) is deleted.
• Project data — engagement scope, milestone records, uploaded files, meeting notes, and decision records — is deleted.
• Your portal account is disabled. Subsequent sign-in attempts with Google will fail.

2.4 Email correspondence

On request, we delete email threads with you from our mailboxes where we are the controller of that correspondence, subject to any legal hold.

3. What we are legally required to keep

Certain records cannot be deleted on request because Philippine law requires us to keep them. Specifically:

• Invoices, official receipts, and billing records are retained for 10 years from the end of the applicable taxable year, as required by the Bureau of Internal Revenue (Revenue Regulations No. 17-2013). These records are kept only for the purpose of tax compliance, are access-restricted, and are not used for any other purpose.
• Records under active legal hold — if we have received a formal legal request (subpoena, court order, or regulatory demand) covering your data, we may be required to preserve specific records until the hold is lifted. We will tell you when this applies to your request.

4. Processing time

• We acknowledge your request within 1 business day.
• We verify your identity within 3 business days.
• We complete the deletion and confirm in writing within 30 days of a verified request, in line with the Philippine Data Privacy Act.

5. Sign in with Google — revoking access

If you have used the “Sign in with Google” option on app.automatika.ph, you can also revoke our app's access to your Google account at any time:

1. Visit myaccount.google.com/permissions.
2. Find Automatika in the list of third-party apps with access.
3. Click the app, then click Remove access.

Revoking Google access prevents future sign-in through Google but does not by itself delete the data we have already stored. To delete the stored data as well, send the deletion request described in §1.

6. Other rights you can exercise

• Access: request a copy of the personal data we hold about you.
• Correction: request that inaccurate data be updated.
• Portability: receive your data in a structured, machine-readable format (for example, JSON or CSV).
• Object / restrict processing: request that we stop or limit our processing of your data for specific purposes.

Send any of these requests to hello@automatika.ph using a clear subject line (for example, “Data Access Request” or “Data Correction Request”). The same 30-day response window applies.

7. Complaints

If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines at privacy.gov.ph. Please contact us first so we have a chance to resolve your concern directly.

8. Contact

• Email (DPO / privacy): hello@automatika.ph
• Phone: +1 (575) 733-8001
• Headquarters: 1209 Mountain Road PL NE, Albuquerque, New Mexico 87110, USA
• Remote offices: Australia, Philippines, Singapore
• Privacy Policy: /privacy